If an item you receive arrives broken or seems defective in any way, simply contact us and we will send out a replacement or issue credit to your account, whichever your prefer. Non-defective/non-damaged returns must be shipped back to us within 30 days and we will credit your account minus a 20% restocking fee.
The bottom line is we want to keep you happy and provide top-notch service. To that extent, we do everything possible to quickly rectify any problem order.
We try very hard to avoid sending you a defective or wrong item and we realize it cost you time and money to return a product. However, just as a major retailer such as Wal-mart does not give you gas money when you return a product we cannot absorb the cost of shipping the product back to us, it is effectively a cost of convenience. We will however absorb the cost of resending the exchange back to you.
